Expertise vs Attitude
I absolutely agree with Seth Godin when he says:
Hire for attitude and train for expertise.
The actual differentiator in just about every job is attitude. From plumbers to carpenters to radiologists to pharmacists, someone with extraordinary soft skills (honesty, commitment, compassion, resilience, enrollment in the journey, empathy, willingness to be coached… the real skills that we actually care about) is going to outperform.
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